Learn more about our company, our history, and our services in the FAQs below.
Since 2005, our team at ACS Accent Comfort Services has been deeply committed to helping property owners throughout the region keep their indoor spaces safe, comfortable, and efficient throughout the changing seasons. Our locally owned and operated business offers a wide range of HVAC, plumbing, and electrical solutions, and we know that many clients have questions about our capabilities and services. Below, we’ve responded to some of the most frequently asked questions to share a bit more information about our values, service offerings, and history.
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What key services does your business provide?
We’re a full-service HVAC company that offers commercial and residential HVAC services, plumbing services, and electrical services.
What areas do you serve?
Our office is based in Charlotte, and we’re proud to serve the cities of Concord, Gastonia, Huntersville, Davidson, Cornelius, Mooresville, Denver, Terrell, Sherrills Ford, Kannapolis, Monroe, Salisbury, Statesville, Matthews, Mint Hill, and Shelby, North Carolina. In South Carolina, we serve the cities of Rock Hill, Fort Mill, Tega Cay, Lancaster, Clover, and York.
How quickly can your team respond to a call?
We offer 24/7 emergency services for severe issues that can’t wait until standard business hours. If your issue isn’t urgent enough to warrant emergency service, we will still provide a prompt response within 24 hours of your call.
Do you offer any warranties on your work?
Absolutely. We offer a two-year warranty on all our services, including installations. We also stand by “The Accent Promise,” which outlines our dedication to provide honest assessments, upfront pricing without hidden fees, and professional conduct—which includes wearing shoe covers on your carpets and maintaining a smoke-free, professional environment in your home.
Why should I choose your business instead of another company or contractor?
We are a local, family-owned company operated by three generations with over 20 years of experience, and we only hire experienced technicians. Our employees are also compensated on their service rather than sales commissions, ensuring every customer receives honest, long-lasting solutions without being pressured into unnecessary purchases. When you choose to work with us, you can rest assured that you will get efficient service and effective results every time.
Are your technicians licensed and insured?
Yes, our team is fully licensed and insured, and all our technicians are highly experienced in their field. We are also a drug-free workforce and have earned recognition as an Angi’s Super Service Award winner.
Do you offer any commercial HVAC services?
Yes, we offer light commercial HVAC services for local offices and businesses.
How often should I schedule air conditioner maintenance?
We recommend scheduling annual air conditioner maintenance to help extend the lifespan of your unit, ensure efficient performance, and prevent minor issues from becoming serious problems.
How can I tell if I should repair or replace an older AC unit?
If your system is over a decade old, requires frequent repairs, or isn’t working as well as it used to, investing in a new unit is often more cost-effective. Today’s energy-efficient models can usually help homeowners keep their properties cooler while reducing their energy bills.
Which size air conditioning unit is right for my home?
Selecting the right air conditioning size is important to ensure a consistently cooled home. Our team can recommend the ideal size based on your property’s size, layout, and insulation quality, as well as your family’s cooling needs.
How can you help reduce my energy bills?
What are some signs that I need to schedule furnace repair services?
We encourage you to contact us right away if you notice uneven heating, unusual banging or screeching noises, unusual odors, or if your unit is short cycling.
What types of heating systems can you work on?
Our technicians are trained to install, maintain, and repair furnaces from various manufacturers, whether they are powered by gas or electricity. We can also service heat pumps to keep your home comfortable all year long.
How can I prevent the need for emergency heating repairs?
We encourage you to schedule a professional heating maintenance service every autumn so that our team can thoroughly inspect your system, make minor repairs and adjustments, and ensure your system is ready to warm your home throughout the winter season.
What plumbing services do you offer?
Our skilled plumbing professionals offer plumbing installation, repair, and maintenance services for a variety of fixtures. We can even provide water heater repair and replacement services.
Why should I schedule an indoor air quality testing service?
Many homeowners don’t realize that their indoor air can often become more contaminated and polluted compared to the air outside. This is due to dust, dander, mold spores, and other pollutants becoming trapped in the vents. Our air quality testing services will let you know if you should take additional steps to improve your indoor air quality.
