What have your neighbors said about Accent?
Pat Yourselves on the Back!!!!
Got a call this morning from Mrs. Pimento on Crowflock Court. The inspector was out his morning and all went well. She wanted me to let everyone know how happy she is with Accent and all the effort made to get her new heat pump and air handler in. (There was lots of back and forth with First American to get this approved)
Thanks you to all. Another happy customer…
Bill and Nancy
Wayne came by this morning and installed the new evaporator coil. I want to thank the Accent team and especially Wayne in getting this done and exceeding all expectations relative to customer service. Wayne is as informative as can be providing us with all details relative to the issue and what has been done to correct it. He represented your organization proudly and should be commended for his efforts.
Once again thank you and Accent for reacting quickly to resolve this frustrating matter.
Dan and Frank,
“I would like to take a moment to say thank you and compliment the service that was provided to me from Accent Comfort Services….I manage an Emergency Room and Critical Care Unit and know how seldom it is to hear comments for exceptional service. I think it is important for you to know just how wonderful your team is and how much I appreciated what they accomplished. Last night my family was able to sleep comfortably with the restoration of our air conditioning.”
“I’ve been really impressed with your guys and the work they perform. Their professionalism and knowledge are much appreciated and it’s such a nice change to have a tech not try to “upsell” at every opportunity. Very trustworthy people you have. Thanks for taking care of us.”
John, Presidential Floor Coverings International
“Contacted Dan on last minute issue that I ran into on hardwood flooring job. He immediately had his folks schedule an appointment to take care of the problem. They did a fantastic job and helped me keep my customer very happy with their flooring project. I would highly recommend his company to anyone who wants excellent service and great results.”
Accent Comfort Customer, Concord, NC
“He had the necessary repair parts on his trunk and the repairs were completed in one trip. He also minimized damage to my wall that had to occur to complete the repair.”
Scott, Mooresville, NC
“William who came out to service my gas fireplace was very nice and knowledgeable. He explained what the problem was in great detail and made me feel like I made the correct decision in choosing your company. I can’t say enough about his level of customer service.”
Dusty, Charlotte NC
“I have been with American Home Shield for 20 years and this was the best experience I have had with any company they sent out. Technician was very knowledgeable and fixed my issue in a timely manner. Hopefully if I have any air or plumbing problems Accent will be the company they send out.”
Paul, Davidson, NC
“The tech was great. Arrived on time and was thorough. He wore shoe covers which was great!”
Marcel, Charlotte, NC
“Good morning Frank. Thanks for sending your guy (I believe his name is John) to address my plumbing issue. He did a great job and the issue appears to be resolved. He was knowledgeable, informative and very helpful. Thanks Again.”
Sybil, Sherrills Ford, NC
“We had an emergency water issue due to a frozen pipe which burst. Mike came at the time promised and quickly corrected the problem. Thank you for the speedy response.”
Belinda, Charlotte, NC
“We were very pleased with the service we received from Accent. They did an excellent job with the replacement of our hot water heater”
Jeff, Huntersville, NC
“John explained the problem, was courteous and professional in his dealings with the condensate problem in the crawl space.”
“The technician was great. He was very professional and helpful. He explained everything to me.”
Chris, Charlotte, NC
“The team that did the install was very professional and cleaned up well after themselves. And they were not disruptive at all”
David, Huntersville, NC
“The Accent team came to my home to install our new system. They were professional and very respectful of our home and took the care to cover the floors and thoroughly clean up after themselves.
It was the coldest day of the year and in the morning they were working outside to install the new equipment. They did what they said they would do when they said they would do it and for the agreed upon price.
They actually filed all the rebate forms and registered my equipment for the proper warranty coverage for me. Excellent work!!!”
Karen, Mooresville, NC
“Accent came to my home on the coldest day of the year when my system froze up. They quickly diagnosed the problem. Thawed it out and I had heat in less than and hour and a half from the time I made the service request.
They were very affordable and were professional as always. We wouldn’t use anyone else.”
“Your rep is patient, friendly and keeps me informed.”
Jeff, Huntersville, NC
“My heating system recently went on the fritz due to the cold weather. I called in a 10:30 pm to request service. They responded and had the system back up and running with the first appointment in the AM. Very reasonable and the technician took the time to explain what was causing the problem and fixed it on the spot. Have been using them for years and they are the best HVAC/Plumbing company I have ever use!!!”
Mynor, Charlotte NC
“Made a service call for no heat at my home to Accent. They scheduled the call and identified the problem and cost to repair. The next day they had all the parts needed and made the necessary repairs. Fast and professional.
Great Service and fair prices”
Nancy, Charlotte, NC
“They impressed me tremendously with their polite, friendly and courteous manner. Their knowledge surpassed any repairman from any company.”
“I would rate the technician, Shawn, a 5 (out of 5) in each category. He was very knowledgeable and very helpful in solving our problem.”
Tom, Huntersville, NC
“I was very pleased by the quality, professionalism and manners displayed by the crew that installed our new attic furnace.”
Joe, Huntersville NC
“Your plumber Steve will be a great asset to your company.”
Janet, Hickory NC
“After a 12 plus hour day they were not quite finished, they swept, vacuumed and cleaned up every bit of dirt that was made from the job.”
Kathleen, Simpsonville, SC
“Our experience with Accent has been positive and resolved our problems. The two men who worked here were very knowledgeable.”
Mary, Greer, SC
“There are angels here on earth. I can tell you that whenever I need AC/heating help, I want Accent”
Lorraine, Greer, SC
“Thank your wonderful crew for their commitment, diligence and perseverance non-stop to repairing my upstairs cooling system.”
Wayne, Huntersville, NC
“Thank you for an excellent experience with replacing our A/C unit. Your installers were courteous, friendly, and very professional”
Sandy, Boiling Springs, SC
“Terry worked in a very timely manner and was very professional. He was very courteous and knowledgeable.”
Robert, Charlotte NC
“I continue to be very satisfied with the service I receive from Accent..”
Linda, Monroe NC
“I wanted to let you know how courteous, Jerry and Billy were when they did the gas pack installation.”
Rich & Lindsay, Mooresville NC
“We especially appreciate how quickly you solved our heating problem.”
Brenda, Huntersville, NC
“I would like to commend your employee Ryan. He was courteous but more importantly, informative and instructional with regard to the present malfunction of the air conditioner unit as well as the future care and maintenance of the system.”
Chris, Huntersville NC
“My wife was very pleased with how efficient and cordial Ryan was. .”
Johnny, Spartanburg, SC
“I felt comfortable having them in my home.”
Gloria, Huntersville, NC
“It was the first time I used Accent but based on our pleasant experience, we will call again.”
Judi, Greenville, SC
“Jim did an outstanding job for us, not only in his abilities and knowledge of the system, but in the professional way that he handled the visit.”
Bill, Bessemer City NC
“Thank you for a very positive service. I will recommend your company and Jason to others.”
Bob, Charlotte, NC
“They represented your company in an excellent fashion.”
Susan, Charlotte NC
“I have just submitted our glowing A rating on Angie’s list for Accent Heating and Air. I think that you earned your A rating.”
Bob, Mooresville NC
“Your guys did a great job on the installation for the heat pump.”
Bill, Charlotte, NC
“Your staff member Carol deserves recognition for the assistance that she offered this customer with a frustrating situation.”
Ralph, Spartanburg, SC
“All in all, it was a really nice experience, and of course, I really appreciate the new unit..”
“Thanks very much again for your prompt, courteous and professional service.”
“…The tech was courteous but more importantly informative and instructional with regard to the present malfunction of the air conditioner unit as well as the future care and maintenance of the system.”
“I am so impressed with your entire operation and methods. Your company seems to be filled with people of integrity and I will be happy to recommend you to anyone who would need HVAC services”
Gary, Hickory, NC
“They did a very professional and careful installation. They were meticulous in cleaning up the debris, careful about tracking in dirt on the carpets and very respectful of the homeowners.”
Karen, Fort Mill SC
“Throughout the entire process, they were professional, accommodating, and cheerful… Without reservation, I would recommend this company and their staff to anyone in need of excellent and skilled service.”
My air conditioner went out on a Sunday. I called my warranty company and they got me in touch with Accent. I called them on a Monday and they told me it would be Wednesday before they could come. We had a appointment for 6:00. The tech name was Shawn and he arrived on time. Luckily it was a small part that needed to be replaced. It only took him a few minutes to complete the work. I recently purchased the home so I didn’t know the age of the unit. While he was there Shawn was kind enough to answer questions I had about my unit. He told me what year it was and about how long it would be last. He also answered my questions about whey there were so many air returns in the house and if I needed filters on them. I also asked about buying a solar unit. He was very informative and took the time to address all of my questions. Since this was under warranty I only had to pay the $60 deductible.
I have just submitted our glowing A rating on Angie’s list for Accent Heating and Air. I think that you earned your A rating.
Accent Heating and Cooling was able to fix the problems with my cooling unit that others could not. I have had no problems with my unit since Accent has been servicing it.
I give them an “A” overall and I would use them again in the future.
Our upstairs air conditioning unit was not working and we called them for service. They were very quick on getting back with us to set up an appointment to assess the situation. They found that our coil needed to be replaced because it was leaking in our air handler. The part is currently being ordered and they will be coming back to do the repair. The repair is being done through our American Home Warranty so the price is less for service due to that. We think highly of Accent Heating & Cooling and also use them for preventative maintenance also. They work so well with us and the warranty company. All around they do a good job. They do not have a whole lot of turn around on their employees and they are very nice people. We continue to pay ahead two years at a time for preventative maintenance because they do such a good job.
Came out and diagnosed fault with evaporator coil after a prior contractor added freon to the air con which did not fix the problem. Accent were a pleasure to deal with. Their customer service center always picked up the phone & called back promptly. They even called on Saturday to try to schedule an appointment. The professionalism of their technicians and customer support was excellent
I submitted my home warranty claim over the phone to the warranty company in the evening, and the next morning at 8:15 I received a call from Accent’s scheduling coordinator, offering to come to my home that afternoon at 3pm. At 2:30pm, I received a call from Tim, the technician, notifiying me that he would arrive at 3pm. He arrived right on time, diagnosed the problem, called in the parts order, tightened up the loose fittings, and departed, promising that the part would be installed within 48 hours. But, 21 hours later, I received a call from Accent’s scheduler, offering to come that afternoon to install the part at 1pm. At 12:20pm, I received a call from Lance, the tech, and he arrived promptly at 1pm. He had the part installed within 10 minutes, we tested the system, pronounced it good, and we were done! Easy interaction, quick, great service, super pleasant techs and scheduler.
My experience with Accent Heating & Cooling LLC was great. I will tell anyone. Anyone who asks me about air conditioning I will tell them about him. He fixed the one simple problem with my air conditioning unit that so many other contractors that came to my house and quote me so much money, couldn’t fix. And the problem was as simple as removing a piece of stick and doing some dusting and cleaning of the unit. I will truly use him again in the future in a heartbeat.
They are a great company to work with. We had no air, and it was hot, and they came that day. Quick and responsive.
Excellent. The installer arrived right on schedule, and was very polite and efficient. It was obvious he knew what he was doing. Although this was not a complex job, we have had others – especially plumbers – who not too sharp. They or their associates helped us throughout our recent kitchen remodel and everyone was great. We have live here for 13 years and for several years we went from one heating/AC company to another. Either they were not trustworthy or they had almost no concern whatsoever for customer service. For example, service person hasn’t arrived yet 45 minutes after the scheduled time? “He’s tied up.” End of story. We have been using Accent for several years now for our home and our business, and we are completely satisfied with their work, their pricing and their professionalism. It is nice to deal with a truly local company. So many have been bought out by large companies with little or no connection to the local community.
Susan, Huntersville NC
The crew arrived on time and did an excellent job. They were courteous and the job progressed on the time table we were promised. The equipment is great and much better than what we had. It is very sophisticated and can be managed remotely by smart phone. All components communicate by computer system.
If there was ever a question, the crew asked before they performed the work. They also cleaned up after themselves and did not cause any damage to bannisters, crown molding or baseboards. We have recommended them to our friends and family.
We have also had them come back and install an attic fan with a kill switch and an extra register since the new system is so large and sophisticated. that it needs more registers than the older system.
We thought that everyone of their crew during the two day installation was very pleasant and professional. Our question to anyone considering Accent and another vendor would be: Why would you go with anyone else? There were no surprises and it could not have gone smoother for us.
My husband is a thermal dynamic engineer, and we looked at five other companies. We were very thorough and demanding as customers. The owner, Dan Mills, was available at night and on the weekends if we had any questions or fine tuning on the proposal. Our proposal was extensive since we went from the most basic model to one of the more sophisticated models. They were willing to continue to fine tune the estimate and customize it until we were satisfied that we had the best customized system and they best price. Although we paid a little more than the average family, we know that the system will last and that we are not going to have ongoing maintenance issues. We plan to stay in our home long-term.